💼 Case Studies
Examples of my experience as a Design Leader
- Org Growth and Scaling
- eCommerce Strategy & Design
- Player-coach
- Leading AI Adoption
- Leveraging Discovery to Delivery
- Strategic Visioning
- Cross-functional Influence
- Modeling Craft and Acumen
- Service & Systems Design
- Contact Center research
- Research practice from scratch
- Strategic Partnership
- Design System leadership
🛠️ Projects & Products
Projects and Products I've led
Resumé
A brief glimpse of my experience
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Download my full resume or explore my career below.
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Ozmo
Director of Product Design
June 2020 - April 2026 (5 years 10 months)
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- AI
- Enterprise SaaS
- Tech Support
- Call Center
- B2B
- SMB
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Design Team
0 → 3
- Design Org: Product Design, User Research, Design Ops
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- Accomplishments: Founded design org from 0 to 3, shipped Conversational Self Support Assistant (400% more tech support answers delivered) and Remote Video Support (300% agent engagement lift), contributing to $14.7M ARR
- Products led: Ozmo for Agents, Ozmo Self Support, Ozmo Studio, Internal tooling
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Block.one
Product Design Manager
April 2018 - June 2020 (2 years & 2 months)
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- Blockchain
- Social Media
- Startup
- Exchange
- Identity
- Moderation
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Design Team
2 → 7
- Design Org: Product Design, User Research, Design Ops, UX Engineering
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- Accomplishments: Scaling from startup → +400 Employees, Innovation pipeline
- Products led: Voice, Bullish, Wallets, Developer Tools
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Exadel
Director of Product Design
February 2016 - April 2018 (2 years & 2 months)
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- Custom Software
- Enterprise
- Startup
- B2C
- Financial Service
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Design Team
6 → 8
- Design Org: Product Design, User Research, UX Engineering, Project Estimation
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- Accomplishments: Introduced Discovery practice, winning customer accounts, Global rebrand
- Projects led: Exadel, E470 Toll, Impact Journals, Meritage, FEMA
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Virginia Tech
Adjunct Professor
Occasionally from 2011 - Present
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- School of the Visual Arts
- Mentorship
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Class sizes
~20
- Disciplines taught: Design, User Research, UX, HTML, CSS
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Motive
Senior Interactive Art Director
April 2014 - February 2016 (1 year & 10 months)
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- Advertising
- Experiential Marketing
- Promotion
- Design Org: Interactive Design, User Research, Ideation, Pitching, Advertising
- Clients: Gatorade, Mtn Dew, Pepsi, Vans Foods
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Proof
Senior Interactive Art Director
July 2012 - April 2014 (1 year & 9 months)
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- Advertising
- Tourism
- Telecom Technology
- Design Org: Interactive Design, User Research, Pitching, Advertising
- Clients: 3M, Baylor University, City of San Antonio
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Heyo
Creative Director
February 2012 - July 2012 (5 months)
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- Startup
- Brand
- Social Media
- Design Org: Brand Identity, Visual Design, Product Design, Hiring
- Accomplishments: Rebranded Lujure to Heyo, 0 → 1 Branding through launch, hired early Creative Team
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Modea
Interactive Art Director
July 2008 - February 2012 (3 years & 7 months)
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- Advertising
- Telecom
- Design Org: Interactive Design, User Research, Pitching, Advertising
- Clients: Chiquita, Levolor, Advance Auto, Verizon, Lennox
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